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What should I do to get my accounts ready for closure?

Please follow the steps below by 4 September 2023 to prepare your account(s) for closure.

  • Withdraw all funds or transfer any remaining balance from your SpendOne and SaveOne accounts to another account, (your SaveOne account will be closed when the SpendOne account is closed)
  • Get in touch with us via In-app messaging and let us know you'd like your SpendOne and SaveOne accounts to be closed and we'll take care of it.
  • Be sure to stop regular payments in or out of your SpendOne and SaveOne accounts. This includes recurring payments linked to your card, direct debits where you have authorised a third party to debit your account at set times, or regular transfers that you have set up.
  • Download your statements via the app by 4 September 2023.
  • Dispose of your physical card by cutting it up. Your card will remain operational until your accounts close.