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We aim to resolve all complaints within 5 business days and if this is not possible we will keep you informed of our progress.
Australian Financial Complaints Authority
Online scams (also known as phishing) cost Australians millions of dollars each year. It can be difficult to identify a phishing email or SMS, as they often do a good job of imitating a legitimate company’s branding and language.
Because of this, it’s important to…
• Always check the sender’s email address. Is it from an email address ending in @societyone.com.au? If it isn’t, it’s not from us
• Never click on a link in an email that you think looks suspicious Always report suspicious emails within your email application as soon as you receive them, then delete them afterwards
• Be aware that scammers may also contact you by phone. In this case we recommend you hang up and call the company’s listed phone number to verify the call
• Remember, we’ll never ask you for information such as bank login details by email or text message
Have you received a suspicious SocietyOne email or SMS or are you concerned about the safety of your account? Please contact us as soon as possible on: