SocietyOne Hardship Support

We're here for you

We’re taking extra measures to support our customers during these challenging times.

We understand that on top of the uncertainty in the world as a result of the coronavirus pandemic, many of our customers have had temporary but unexpected changes.


Requesting assistance

If you are experiencing financial hardship, please reach out to us on 1300 395 833 or email us at

We’re experiencing higher volumes of enquiries than usual. We appreciate your patience as we work to help each and every customer.

To talk to us about a hardship arrangement, you can reach us on:

1300 395 833
Mon-Fri, 9am - 5pm AEDT

To request an account statement or payout figure and for all other enquiries, email us on: