SocietyOne Hardship Support

We're here for you

We’re taking extra measures to support our customers during these challenging times.

We understand that on top of the uncertainty in the world as a result of the coronavirus pandemic, many of our customers have had temporary but unexpected changes.

hardship-hero-image

Requesting assistance

If you are experiencing financial hardship, please reach out to us on 1300 254 418 or email us at s1customercare@moneyme.com.au

We’re experiencing higher volumes of enquiries than usual. We appreciate your patience as we work to help each and every customer.

To talk to us about a hardship arrangement, you can reach us on:

1300 254 418
Mon-Fri, 9am - 5pm AEDT

To request an account statement or payout figure and for all other enquiries, email us on:

s1customer.service@moneyme.com.au

Latest Update from SocietyOne

As an essential service, we want you to know that we’re still here. We’ve never had any branches, which makes things a little simpler, but we’re still online and we’ve enabled our teams to work remotely, so that they can continue to support you while also keeping their health and safety as a key priority.

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Information about SocietyOne borrowing rates

The rate advertised above is a comparison rate for a secured personal loan to a Tier 1 borrower. Annual percentage rates range from 6.99% (7.06% p.a. comparison rate) to 23.89% (24.76% p.a. comparison rate). See our Rates and Fees for more information on borrowing rates. An establishment fee applies for most borrowers.
Secured personal loan example: for a borrower with excellent credit (Tier 1 borrower), a personal loan of $30,000 over a 5 year loan term, with an interest rate of 6.99% p.a. (comparison rate 7.06% p.a.) and a $50 establishment fee, the monthly repayment would be $594 and the total cost over the life of the loan (including the establishment fee) would be $35,693. SocietyOne personal loans are available for terms of 2, 3, 5 and 7 years. Minimum loan term repayment period is 2 years, maximum loan term repayment period is 7 years.

Information about comparison rates

Comparison rates are designed to allow borrowers to understand the true cost of the loan by taking into account fees and charges, the loan amount and the term of the loan. The SocietyOne comparison rate above is based on a secured fixed rate personal loan of $10,000 over 3 years. WARNING: Comparison rates are true only for the examples provided and may not include all fees and charges. Different terms, fees or loan amounts might result in a different comparison rate.

Information about bank comparison table

All rates in the bank comparison table are based on an unsecured fixed rate personal loan of $10,000 over 3 years. The SocietyOne rate is the lowest available rate for a borrower with excellent credit (Tier 1 borrower). See above for more information about SocietyOne borrowing rates. The comparison table does not take into account short term bank promotional rates.
Canstar 5-star Rating was awarded on 7th of November 2019 for the Unsecured Loan – Excellent Credit Product for the Unsecured Personal Loan profile.

SocietyOne Australia Pty Limited ACN 151 627 977 holds Australian credit licence no. 423660. Credit is subject to SocietyOne’s standard terms and conditions and lending criteria. Credit scores provided by Broker Services Pty Ltd ACN 609 495 409.

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