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I would like to make a complaint
To make a complaint, please contact us via in-app messaging.
Feel free to provide as much information as possible so that we can start to work on resolving the matter with you.
Where possible, we will attempt to resolve your complaint on the spot. Otherwise, we will acknowledge your complaint within 24 hours or one business day of receiving it. We aim to resolve complaints within 5 business days. If you're not happy with our resolution, you can request a review of your complaint by contacting us via in-app messaging or by raising your concerns with the Australian Financial Complaints Authority (AFCA).
The Australian Financial Complaints Authority (AFCA) provides a free and independent service to resolve complaints by consumers and small businesses about financial firms (e.g. banks), where that complaint falls within AFCA’s terms of reference.
The contact details for AFCA are below:
Phone: 1800 931 678 (free call)
Post: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3002
If your complaint relates to how we have handled your personal information, you may also lodge a complaint for free with the Office of the Australian Information Commissioner (OAIC).
Mail: Office of the Australian Information Commissioner, GPO Box 521, Sydney NSW 2001
Fax: (02) 9284 9666