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How do I cancel a direct debit?

The fastest way to cancel a direct debit will be with the merchant/company they were established with. This will ensure the payment is cancelled within the conditions of the agreement.

We are also happy to help you cancel a direct debit and you do not have to approach the merchant first. You can message us through the app with the following details:

Merchant Name

Direct Debit Amount

Date of last direct debit