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What happens if I get my PIN wrong?
Using at an eftpos machine: If you try your card PIN three times and don't get it right, on an eftpos machine, your card will be blocked and unavailable to use for 24 hours. You can then retry your PIN.
Using at an ATM: If you enter the incorrect PIN three times at an ATM, your card may be swallowed. Your card may not be returned by the ATM due to incorrect PIN attempts.
If you can't get your card back from an ATM, go into the SocietyOne app and report your card as being lost. You will be reissued with a new card, which will come within 5-7 business days.